Refund policy

Return & Refund Policy

All Haute Horizon products are produced in limited quantities. Because of the limited-edition nature of our releases, all sales are final and we do not accept returns or exchanges for reasons such as sizing, change of mind, or preference.

Please review product descriptions, sizing information, and your order details carefully before completing your purchase.

Damaged or Defective Items

If your order arrives damaged or defective, please contact Haute Horizon within 7 days of delivery.

Include:

your order number
a brief description of the issue
clear photos showing the damage or defect

Once the issue has been reviewed and approved, we may offer a replacement when inventory is available or issue a refund to the original payment method.

Because our products are limited edition, a replacement in the same design, color, or size may not always be available. In those cases, an approved refund may be issued instead.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the item received.

We will work with you to correct the order at no additional cost.

Final Sale & Limited-Edition Products

All limited-edition products are final sale.

We do not accept returns or exchanges for:

incorrect size selection
change of mind
unwanted gifts
color or style preference
items that no longer fit
orders placed by mistake

Please use the sizing information provided on each product page before ordering.

Refunds

Refunds are only issued for orders that arrive damaged, defective, or incorrect and have been approved by Haute Horizon.

Approved refunds will be sent to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless Haute Horizon made an error with the order.

Lost or Stolen Packages

If a package appears to be lost in transit, please contact us so we can assist with the carrier investigation.

Packages marked as delivered by the shipping carrier are not automatically eligible for a refund.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, apartment offices, mailrooms, and the shipping carrier.

International Orders

International orders are also final sale.

Customs duties, import taxes, VAT, GST, brokerage charges, and other international fees are not refundable by Haute Horizon.

Orders that are refused, abandoned, or returned because customs or import charges were not paid are not eligible for a refund of shipping or customs-related costs.

Order Cancellations

Orders cannot be guaranteed to be canceled once they have been placed.

If you notice an issue with your order, contact us as soon as possible. If the order has already entered processing or shipped, it may no longer be eligible for cancellation.