Shipping policy

Shipping Policy

Thank you for shopping with Haute Horizon. We want your order to arrive as smoothly as possible, so please review the information below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after purchase. Processing times may be longer during product launches, holidays, high-volume periods, or other special circumstances.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing time is separate from shipping/transit time.

U.S. Shipping

Domestic orders are shipped from the United States using the shipping method selected at checkout.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays caused by weather, carrier disruptions, holidays, or other circumstances outside of Haute Horizon’s control may occur.

International Shipping

Haute Horizon offers international shipping to select countries.

International shipping rates are calculated at checkout based on the destination, package weight, package dimensions, and available shipping services.

International delivery times vary by destination and may be affected by customs processing. Because customs delays are outside of our control, international delivery dates cannot be guaranteed.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Haute Horizon does not determine or control these charges. Customs policies and import fees vary by country, so customers are encouraged to contact their local customs authority for additional information before placing an order.

If customs fees are required, the shipping carrier or local customs authority may contact you for payment before delivery.

Refusing to pay applicable customs charges may result in the package being returned to Haute Horizon. Any refund issued for a returned international package may exclude original shipping charges, customs fees, return shipping costs, or other expenses associated with the return.

Tracking

Tracking information will be provided when available.

Please allow time for tracking information to update after receiving your shipping confirmation. International tracking may update less frequently while a package is in transit or undergoing customs processing.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Haute Horizon is not responsible for packages that are delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order must be resent.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is primarily the responsibility of the carrier.

If your tracking information shows unusual delays or your package appears to be lost, please contact us and we will do our best to help.

Haute Horizon is not responsible for packages marked as delivered by the carrier that are later reported missing or stolen.

If a package is marked as delivered but you cannot locate it, please check with household members, neighbors, apartment offices, mailrooms, or your local carrier before contacting us.

Returned-to-Sender Packages

Orders may be returned to Haute Horizon because of an incorrect address, failed delivery attempts, unpaid customs fees, or other delivery issues.

If an order is returned to us, we may contact you regarding reshipment.

Customers may be responsible for additional shipping costs if they would like the package sent again.

Shipping Delays

Haute Horizon is not responsible for shipping delays caused by circumstances outside of our reasonable control, including:

  • customs processing
  • severe weather
  • carrier delays
  • transportation disruptions
  • holidays
  • strikes
  • natural disasters
  • incorrect shipping information
  • international border or customs delays

We will always do our best to assist if an issue occurs.

Preorders and Special Releases

If an item is sold as a preorder, made-to-order product, or limited release, the estimated fulfillment timeline will be listed on the product page.

If an order contains both preorder and in-stock items, the entire order may be shipped together once all items are ready unless otherwise stated.

Questions About Shipping

If you have questions about your order or shipping, please contact Haute Horizon through the contact information listed on our website.

When contacting us about an existing order, please include your order number so we can assist you more quickly.